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General ordering

Can I order Next Day delivery

If for any reason you need your order urgently, we operate a Next Day delivery service. Simply fax or phone us before 12 noon from Monday to Friday and we will despatch your parcel by NEXT DAY DELIVERY. The cost of this service, irrespective of parcel size or weight, is a supplement of 4, over and above our normal postage and packaging rates subject to stock availability. This service is not available on items despatched direct from the manufacturer. Orders must phoned or faxed before 12 noon to guarantee next day delivery. Orders placed after 12 noon Friday will be delivered the following Tuesday. Next day deliveries can only be made to mainland Great Britain and Northern Ireland, excluding the Scottish Isles, the Channel Islands and the Republic of Ireland. All parcels will need to be signed for on delivery.

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Can I trust the catalogue descriptions?

The company operates a policy of continual product development and as a result while products are described as accurately as possible, colours, designs and materials may occasionally vary from those illustrated. The prices quoted in the catalogue and the postage and packaging charges are subject to revision without notice. All items include VAT at the current rate, where appropriate.

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How can I contact Customer Services?

Should you have any queries, or be uncertain about any aspect of our products or service, please don't hesitate to call, we'll be only too pleased to help.

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How do I order by post?

Simply complete the Order Form using BLOCK CAPITALS and post RLSS Direct, Trinity House, Lisburn BT28 2YY, United Kingdom. Mastercard, Visa, Delta and Switch payments are accepted, please include your card number, expiry date and card issue number in the relevant spaces below. Please make all cheques payable to RLSS UK Enterprises Ltd.

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How to order by fax? (0344 824 3441)

Simply complete the order forms & fax to RLSS Direct, on 0344 824 3441. If using your credit card, don't forget to include all the required details.

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Is there copyright on RLSS UK products?

RLSS UK & Lifesavers branded items contained exclusively in the catalogue [both paper and online] are copyright and may not be reproduced by any means in the whole, or part, without written consent of the Director of Lifesavers. The Company reserves the right to modify the contents of the catalogue at any time. The company is authorised by the society to use its logo on merchandise; whether for re-sale or not.

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Overseas Delivery

To send goods outside the UK, call our Customer Service Team. They will explain the cost and expected delivery time. All carriage costs are non-refundable. We do not make any reduction on our prices when supplying non-EC countries. The non-application of VAT involved has been taken into account when calculating the carriage charge.

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Suggestion Box

Have we missed out something? If you have any ideas for products that you would like to see in future editions of our catalogue, please let us know.

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Telephone Order Line 0344 824 3440

For credit card sales only, telephone 0344 824 3440 between 9am and 5pm Monday to Friday for a personal, friendly service. We will be happy to accept Mastercard, Visa, Switch and Delta and the Society's own Bank of Scotland Affinity Mastercard. For details of how to obtain the Society's own credit card contact RLSS UK on telephone 01789 773 994.

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What is the postage charge for Laerdal products?

Laerdal items are subject to a separate carriage charge and should NOT be included with the other items on your order when calculating the general carriage charge. Where the total of the Laerdal items on your order is less than £50.00 please add an additional £3.00 carriage.

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Lifesaving

Going away with school - what quals should I have?

Programmed swimming activity; Beach lifeguard - programmed or unprogrammed, still or beach; ER-AS - programmed activity still or beach; NWSMP level 3 with LS3 - programmed activity still or beach; O/W Lifeguard* no details regarding this course at present other than its NPLQ with bolt on - programmed and unprogrammed in still water only .Dependent on what their risk assessment shows.

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NPLQ

I am a Pool TA, but I don't want to do my NPLQ anymore, what do I need to keep delivering?

LS3. In an interim period if you can't get your LS3, if you have FAW certificate, you can use that but it is not the equivalent as it does not contain child/infant CPR.

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The Pool TA who has delivered an NPLQ course, doesn't have any pre-requisites, what should I do with the assessment forms?

Send a return email advising that they haven't got the pre-req and advising what to do, put a note in the correspondence, if they send in more assessment forms but still do not have the pre-reqs, send another email and log it in correspondence, if there is a 3rd instance, suspend them and return the forms to the ATC.

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We have a 5m deep pool, the candidate only works at a 2m pool, can they do the depth test here?

Yes - it it's the other way round (pool at place of work is deeper), they need to get a Pool TA to record on their training record at the centre or get them to sign to say the depth has been achieved and the candidate keeps it for their own record.

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NPLQ ATC

Can a NPLQ candidate be assessed without training records?

No. A trainer must prepare training records during an NPLQ course to show the level of competency during training. These records must be seen by the assessor prior to the beginning of an assessment.

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Can I employ a lifeguard who holds an overseas lifeguard qualification?

The responsibility for ensuring the health and safety of both employees and members of the public in swimming pools in the UK is that of the employer, the pool operator. It is set out in the Health and Safety at Work, etc., Act 1974. This includes the decision on whom to employ as a pool lifeguard. Pool operators rely upon the guidance published by the Health and Safety Executive [HSE], in fulfilling this responsibility. That guidance is contained in a publication, "Managing Health and Safety in Swimming Pools" [2003], which has a specification for a pool lifeguarding qualification. It is the pool operator who decides if a particular qualification meets that specification. RLSS UK, through IQL (its specialist pool lifeguarding body), provides a pool lifeguarding qualification, the National Pool Lifeguard Qualification [NPLQ], which meets the specification in the above HSE publication. We recommend that qualification to pool operators. We are unable to evaluate other qualifications.

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Does IQL have a Customer Service and Equal Opportunities policies?

Yes, both are available from the downloads area within the IQL operations manuals located at www.ongoingtandca.org.uk

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How can I reset my OTCA password?

Please use the 'Forgot your password?' button and an email will be sent to you with instructions on how to reset your password. If you do not receive the email and it is not in your junk email then please contact your ATC coordinator who will be able to reset you password for you. ATC coordinators can contact IQL who can reset the Coordinators password.

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How do I sign up for the RLSS UK NPLQ Ongoing Training and Competency Assessment online software?

Your Approved Training Centre coordinator can register for access at www.ongoingtandca.org.uk by clicking on the Enrol / sign up icon in the top right hand corner.

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How long do candidates have to complete their NPLQ assessment?

All elements of the NPLQ assessment (including the AED if taken) must be successfully completed within a 28 day period. The first day begins on the assessment day.

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How many staff members can attend an ongoing lifeguard training session with one trainer?

This has to be decided by the individual training organisation to risk assess the amount of candidates that can attend. It will be different dependent upon the amount of equipment, size of room and other trainers available (i.e. First Aid at Work Trainer Assessor).

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I don't have any 8th Edition assessment forms for an assessment in two days. Can the assessment still go ahead?

Assessment forms can be sent on express delivery so you may be able to receive them in time for the assessment. The assessment can still go ahead without the forms, however you will need to arrange for the assessor to sign the forms once you have received them.

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I have a lifeguard who is returning from maternity leave and her NPLQ has expired. How can she regain her NPLQ?

When the lifeguard returns back from maternity leave, we recommend they speak with their line manager and onsite TA. The site TA will take them through a competence based assessment to identify any additional training they may need and review their training records. The TA will be able to use any suitable and sufficient NPLQ training delivered by a pool TA, at an Approved Training Centre over the last 24 months. Once the lifeguard has achieved competence in their skills and have at least 36 hours of training by a Pool Trainer Assessor at an Approved Training Centre then the TA should organise an assessment in the usual way. The candidates details will need to be entered on a white new candidate form before being sent to RLSS UK for processing.

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I have a question about my Approved Training Centre. Who can I ask?

Please contact Sarah Hiden or Ian Doherty on 01789 773 994 or SarahHiden@iql.org.uk or Ian Doherty@iql.org.uk

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I have a technical question on the NPLQ. Who can I ask?

Please contact Ian Prosser on 01789 773 994 or IanProsser@iql.org.uk

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We have had an extra candidate on our course whose NPLQ is going to expire within the next couple of days. Can they be assessed on the day they expire?

Yes, candidates can be assessed on the day their qualification expires and must be successful on that day, if they fail they will have to meet the new candidate criteria.

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What has to be incorporated within the ongoing training?

The HSE published "Managing Health and Safety in Swimming Pools", HSG 179 and this document gives the following guidance, paragraph 162:- To maintain the skills and competency of a lifeguard, suitable and sufficient training and competency assessment should be conducted regularly* by qualified training staff and will need to include:

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What is the minimum number of training hours that a candidate will need to take their NPLQ?

A new candidate course is 36 hours minimum guided learning and for a renewal candidate a minimum of 20 hours training is required. For those that have completed other RLSS UK awards like the National Vocational Beach Lifeguard Qualification a reduction in training time may apply (the NVBLQ may gain the maximum of 12 hours towards the training time required.

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Where can I get a Lifeguard high chair from?

RLSS Direct have a range of equipment that will meet your needs. Please see the web site www.rlssdirect.co.uk to see the full range equipment available or call 0344 824 3440 to discuss your needs.

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NPLQ Candidate

Can a candidate with a hearing disability work as a lifeguard?

The HSE have a publication called A1:C68' where is says 'A lifeguard should have a good level of physical fitness. A lifeguard's level of hearing and vision should be appropriate to the environment in which he or she is working. It will be down to each pool operator to decide if a lifeguard's level of vision and hearing meets their requirements. Please see IQL's Equal Opportunities Policy for further details relating to attending a lifeguard course.

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Can a depth be changed on an NPLQ certificate?

No. We recommend that any additional training or assessments are recorded within a candidates log book and within the training records of the Approved Training Centre.

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Can an NPLQ expiry date be extended?

No. A candidate wishing to take their NPLQ after their current qualification has expired must meet the minimum criteria before they are reassessed (e.g. a minimum of 36 training hours over the previous 24 months from the date of assessment).

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Can I work as a lifeguard without insurance?

It is not illegal to work as a lifeguard without personal insurance; however employers need to hold relevant insurance by law.

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How can I transfer my qualification to a UK NPLQ?

Unfortunately RLSS UK is unable to transfer any qualification over to the NPLQ without attendance at a course and successfully passing the assessment at the end of the course. To find your nearest course please visit the find a course page of our web site www.rlsscourses.org.uk or ask at your local swimming pool.

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How long does the NPLQ last for?

The RLSS UK National Pool Lifeguard Qualification is valid for 2 years from the date of assessment.

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How many hours can you work poolside in one session? Is there a recommended length of time a lifeguard should be on poolside and how long a break before they go back on poolside?

The RLSS UK Lifeguard manual states that "No one on duty at the poolside for a long time can be expected to remain alert." RLSS UK recommends that you spend no longer than 60 minutes at the poolside and in exceptional circumstances, no longer than 90 minutes in the pool hall itself." However it would be the decision of the pool operator based on a full and thorough risk assessment to decide how long someone should spend supervising a swimming pool.

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I do not work as a lifeguard and can't find a renewal course. How can I renew my NPLQ?

Many employers will organise a renewal assessment for their staff prior to the expiry date of their current qualification. Our advice would be to find a local full NPLQ course and speak with the course trainer. They will be able to advise you how they can help.

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I have just passed my NPLQ and I would like to use it in America / Australia. Is it transferable?

The best advice I can give you is to contact an employer in America / Australia and they will be able to let you know if they will accept the RLSS UK NPLQ or you may have to attend a short course to gain their qualification. If you currently hold an RLSS UK NPLQ qualification and you are seeking to work as a lifeguard outside of the UK then you can apply for an International Life Saving Federation equivalency certificate. In order to apply for your equivalency certificate please complete the form (link below) and send this back to us at IQL with 2 passport photographs and the fee of _35. This will take approximately 6 weeks to receive the certificate from International Life Saving Federation in Belgium.

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I hold a current RLSS UK National Vocational Beach Lifeguard Qualification (NVBLQ). Do I have to attend a course to gain my NPLQ?

Yes, you will need to attend a full NPLQ course , however if you still have a current NVBLQ you may be able to gain up to 12 hours Approved Prior Learning (APL) from the course. If you speak to your course trainer, give then a copy of your NVBLQ and any ongoing training records. They will be able to let you know how much of the course you will have to attend.

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If I lose or damage my NPLQ certificate can I get it replaced?

Yes - contact River House and ask for NPLQ processing on 01789 774206 / 208. There is a small admin fee of £9.50 per duplicate certificate. Payment can be made via cheque or over the phone using recognised credit or debit cards.

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My NPLQ is up for renewal next month and I am pregnant. What can I do?

When you return back from maternity leave, we recommend you speak with your manager and onsite trainer. They will take you through a competence based assessment to identify any additional training you may need and review your training records.

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My son holds an NPLQ and has been asked to lifeguard a neighbours pool birthday party. Is he covered to do this?

As he holds an NPLQ then he does have a supervision qualification, however we would recommend he has insurance in place. A full and comprehensive risk assessment of the premises has to be undertaken.

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What is included within the new NPLQ course?

The 8th Edition contains 3 sections and each section contains 3 elements as follows:

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Will I automatically have RLSS UK Membership by passing my NPLQ?

Membership and the benefits of membership, which include insurance, are not linked to gaining an NPLQ. To join RLSS UK as a member please visit our web site or call RLSS UK on 01789 774 201.

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NPLQ TA

If I am already an AED Trainer Assessor with the RLSS, or another provider, why do I need to attend an RLSS UK AED training day?

In keeping with maintaining standards through the RLSS UK we will require you to undergo a skills check and for you to receive and understand the RLSS UK training resources. This is to ensure consistency of delivery by all RLSS UK AED Trainer Assessors.

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Can I rephrase / reword the questions(s) in the question bank to aid the candidates understanding rather than just reading out the question directly?

Yes, as long as the rephrasing / rewording produces the same answer as the original text. Open questions can also be used for multiple candidates as they have multiple answers.

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Can I still apply for funding for the NPLQ?

Funding can be applied for through a school, adult education centre or job centre. The NPLQ is registered so funding can be applied for but the amount will depend upon the individual's area's objectives and circumstances. The link to the NPLQ page of the Ofqual web site is: http://register.ofqual.gov.uk/Qualification/Details/600_7437_1

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Can people begin training as lifeguards before they are 16?

Yes. Candidates must be 16 years of age at the time of the assessment.

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Does IQL have a Customer Service and Equal Opportunities policies?

Yes both are available from in the operations manual at www.ongoingtandca.org.uk.

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How do I access the RLSS UK Ongoing Training and Competency Assessment software for Pool Lifeguards?

Your Approved Training Centre coordinator can follow the link www.ongoingtandca.org.uk and click onto Enrol / Sign up. When registered they will be able to provide access to Trainers who work for their organisation.

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How do I become an AED Trainer for the 8th Edition NPLQ?

All current Trainer Assessors can become an AED Trainer by attending a one day 8th Edition AED Trainer courses. To search for a course please see the find a course page of our website http://rlsscourses.org.uk/ and search for 'AED TA' to _nd a course within your area. If you have between six and eight Trainer Assessors, we can arrange an AED TA course for your organisation. Please contact IanProsser@iql.org.uk for details.

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How do I organise a stand alone AED course?

You will first need to register the course using our course finder web site (www.rlsscourses.org.uk). We will email you a unique registration which you will need to order the candidate manuals from RLSS Direct. Please call 0345 824 3440 and use the product code PB3063A.

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How is the AED incorporated into the NPLQ 8th Edition?

AED can be integrated into the course syllabus by a suitably qualified RLSS UK AED Trainer Assessor. If AED is included on your NPLQ course and you are successful, this will be detailed in the candidate's certificate.

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How long do candidates have to complete their NPLQ assessment?

All elements of the NPLQ assessment (including the AED if taken) must be successfully completed within a 28 day period of and including the first day of the assessment.

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How many staff members can attend an ongoing lifeguard training session with one Trainer?

This has to be decided by the individual training organisation to risk assess the amount of candidates that can attend. It will be different dependent upon the amount of equipment, size of room and other Trainers available (i.e. First Aid at Work Trainer Assessor).

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How often should I clean my resuscitation manikins and what should I clean then with?

You should follow the manufacturer's guidelines regarding how to clean your manikins and what should be used to clean them.

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I am struggling to keep the 8th Edition assessment within the 2.5 to 3 hour guideline. Can you offer some suggestions?

When answering a question it is acceptable for candidates to demonstrate knowledge and understanding without covering the full range of answers possible, as many of the questions are open. This can ensure competence is demonstrated by all the candidates. This also checks that the full syllabus has been taught to all candidates throughout a course.

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I am unable to get the e-environments to plat on a Mac?

Follow the link http://ongoingtandca.org.uk/e-environment/

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I am unable to get the videos to play on a Mac?

Free downloads are available to enable Mac computers to play the videos.

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I don't have any 8th Edition assessment forms for an assessment in two days. Can the assessment still go ahead?

Assessment forms can be sent on express delivery so you may be able to receive them in time for the assessment. The assessment can still go ahead without the forms, however you will need to arrange for the Assessor to sign the forms once you have received them.

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I have a question about my Approved Training Centre. Who can I ask?

Please contact Sarah Hiden or Ian Doherty on 01789 773 994 or SarahHiden@iql.org.uk or IanDoherty@iql.org.uk

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I have a technical question on the NPLQ. Who can I ask?

Please contact Ian Prosser on 01789 773 994 or IanProsser@iql.org.uk

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Is the NPLQ 8th Edition Trainer assessed?

Candidates will be continually assessed throughout the delivery of the course by the Trainer and the candidate will need to demonstrate competence to enable them to be put forward for assessment by an independent Assessor.

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My computer struggles to cope with the video when running directly from the DVD

Please ensure that your computer is up to date with any updates. If this does not work then please choose install to hard drive option as this speeds up the use of the videos (in particular on older computers).

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My NPLQ TA has lapsed. How can I regain it?

If you were a 7th Edition Pool Lifeguard Trainer Assessor then you will have to hold a current NPLQ, RLSS UK Membership and complete the full 5 day Trainer Assessor course.

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My NPLQ Trainer Assessor probationary period is going to expire. Can this be extended?

No, to requalify you will need to hold your own NPLQ and then re-attend the last 3 days of an 8th Edition Pool Lifeguard Trainer Assessor course. Please see http://rlsscourses.org.uk/ for details of courses within your area.

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The training resources for the 8th Edition NPLQ are very comprehensive. How can I ensure the best of these?

We have ensured that all slides cover the full syllabus of skills, in particular to assist you in learning the new syllabus. It is important for us to ensure that there are enough resources to be able to assist all Trainers with any support you may require. The following points will assist when using the slides:

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What has to be incorporated within the ongoing training?

The HSE published "Managing Health and Safety in Swimming Pools", HSG 179 and this document gives the following guidance, paragraph 162:- To maintain the skills and competency of a lifeguard, suitable and sufficient training and competency assessment should be conducted regularly* by qualified training staff and will need to include:

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What is the minimum number of training hours that a candidate will need to take their NPLQ?

A new candidate is 36 hours and for a renewal candidate a minimum of 20 hours training is required. For those that have completed other RLSS UK awards like the National Vocational Beach Lifeguard Qualification a maximum of 12 hours can be accredited towards the training time.

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What records will I need for my own NPLQ

The same records you would use to present NPLQ candidates for their assessment which will include: Register of training you have attended, Personal Performance Records to include competency assessment signed by another Pool TA.

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Will each of my candidates need to have their own NPLQ 8th Edition manual?

New candidates must have a new manual each. Candidates that are renewing their NPLQ will require access to the 8th Edition manual. NPLQ 8th edition manuals can be purchased on their own from RLSS Direct.

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Will the PowerPoint slides work on a Mac?

Yes, please use Microsoft PowerPoint for Mac.

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NRASTC

I am a NRASTC TA, I want to self-present myself, and can I do it?

If a NRASTC TA wants to self-present for their own NRASTC they should have delivered a full NRASTC course and then get an independent assessor to assess them. If a NRASTC TA has not delivered a full NRASTC course are unable to self-present. They must meet the renewal criteria which is 8 hours with another NRASTC TA (this TA must be named at the top of the assessment report form) and then organise an assessment.

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Survive & Save

I am a Pool (or Beach) TA, do I need to have a LSI manual to upskill?

Yes, anyone from another discipline other than lifesaving needs to have a LSI manual, those Lifesaving TA's

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